The goal of DIESEL S.p.A. ("the Seller") is to ensure complete satisfaction to the Buyer in regard to products carrying the brand name "DIESEL" and "DIESEL BLACK GOLD” on the Site (hereinafter referred to as "Buyer" and "Products", respectively). If for any reason the Buyer is unsatisfied with the purchase order ("Order"), unworn, unused and unaltered Products with all tags still attached may be returned for a refund within thirty (30) days from the day when the Products are delivered to Buyer, or if, at the time of purchase, the Buyer requested delivery to a "DIESEL" Retail Store ("Retail Store"), then within thirty (30) days; if the Products are being returned to a Retail Store, the Products must be delivered to one of the Retail Stores listed on the Site, within thirty (30) days. Products being returned via courier must be shipped via the courier indicated by the Seller or through other approved shipping methods as indicated on the return form.
Online returns and exchanges are accepted for online orders only. If you purchased your items in a Diesel store, you may return or exchange your items at the store where you purchased them or at any other Diesel location.
PRODUCTS ELIGIBLE FOR RETURN
To return or exchange an item online, the Buyer must complete the steps listed here. including filling out the Return Form. In addition,.
a. the Products must not show signs of use, wear, wash, or damage in any way;
b. the identification tag must still be attached to the Products in its original state;
c. the Products must be returned in their original packaging intact;
d. the Products must be returned within thirty (30) days from the day when the Buyer received the Products, or if at the time of purchase the Buyer requested delivery to a "DIESEL" Retail Store ("Retail Store"), then within thirty (30) days from the day Buyer picked up the Products at the Retail Store. If the Products are being returned via courier, the Products must be delivered to the shipping courier indicated by the Seller within thirty (30) days; if the Products are being returned to a Retail Store, the Products must be handed over to a sales assistant at one of the Retail Stores listed on the Site within thirty (30) days.
If all the required conditions are satisfied, the Seller will refund the Buyer for the price of the returned Products, minus the return shipping costs, if any. If the Buyer decides to use a shipping courier different from that indicated by the Seller, the Buyer will be solely responsible for payment of the courier’s shipping fees.
If the Buyer decides to return the Products at a Retail Store, the Buyer may hand over the Products to a store assistant at one of the Retail Stores listed on the Site in their original packaging, along with the printed adhesive label within thirty (30) days of receipt of the Products. Please note that the refund will be issued to the original form of payment once your returned items arrive at our warehouse. We will send you an email to confirm once your return has been processed.
The Buyer will be notified if the returned Products cannot be accepted, in which case, the Products will be returned to Buyer. In the event that the Buyer refuses this shipment, the Seller reserves the right to retain the Products and the amount corresponding to the purchase price of the same.
REFUND TIME FRAME AND PROCEDURE
After the Seller received the return and checked that all the requirements were met, the Buyer will receive an e-mail confirming acceptance of the return, or, in case of a decrease in the value of the returned Products occurred, the Buyer will receive an e-mail communicating the amount subtracted by way of deduction of the refund. In order to check refund time frames in your country, check this page.
SHIPPING CARRIER SERVICE
Products eligible for return may be shipped back to the Seller using the pre-paid UPS return shipping label. After completing the online return form, a prepaid UPS return shipping label will be emailed to you. This method allows the Seller to pay, on behalf of the Buyer, the delivery and tracking fees incurred for the shipment, tracking the parcel containing the Products throughout its delivery route. The Buyer can contact the shipping courier to arrange the return of Products or drop the Products off at one of the courier’s drop-off sites. If the Buyer decides to return the Products using a shipping courier other than those indicated by the Seller, the Buyer must pay for the return fees and will be fully liable for loss or damage of Products during the transport.
If you have any question or need help with your account, you may contact us to assist you.
We will respond to every message within 1 working day. Monday to Saturday, excluding national holidays.
From 9 am to 8 pm, Monday to Saturday.